Delivery FAQs

Do you deliver?

  • Yes, we deliver Cakeshop products via Lalamove within Metro Manila for a fixed fee, under certain terms and conditions, for products that will fit in motorcycle’s delivery box.
  • For products that require the use of MPV (i.e., more than 1 piece 9”-round cake), fare will need to be quoted.

 

What are the terms and conditions?

·      Fixed fees:

  • P200 for deliveries to Quezon City and Novaliches
  • P250 for Marikina, Mandaluyong, Caloocan, Valenzuela, Navotas, Malabon
  • P300 for deliveries to Manila, Pasig, San Juan, Makati, Taguig


·      Fixed dispatching schedule

We avoid delivering our products during midday heat of the sun, to help ensure product quality. Please estimate delivery time between 30 minutes to 1.5 hours from dispatching.

  • Mondays to Saturdays, 7AM - 9AM and 4 PM - 6 PM
  • Sundays, 7 AM - 9 AM only (no afternoon dispatching)


·      Delivery fee

Must be settled with the total product cost, at least 48 hours before date product is needed, to confirm the order. (But if it’s an urgent order, feel free to message us directly, we always try to see if we can accommodate even with 1 day lead time :-) )


·      Product limitation

The following products cannot be delivered via motorcycle (we hope you understand – we’ve tried to do this in the past, but the product quality suffers, so we’d rather not risk it anymore!)

  • Chocolate Kiss Suite
  • Sans Rival

How do I order?

·      If interested to order anything for delivery, please provide the following information so we can quote you on the final amount for payment:

  • Name
  • Contact number
  • Email address or FB Messenger name
  • Complete order details – quantity, product/flavor + size
  • Special instructions or requests (if any)
  • Complete delivery address including landmarks
  • Exact date and time order is needed (please take note of our dispatching schedules above – no midday deliveries!)
  • Name and contact number of person to receive the product (if other than you)


·      Upon receiving complete order details, we will respond to you with the total quote so you can settle your payment. Once paid, please send us proof of payment thru:

  • Option 1: Email cakes@thechocolatekiss.com
  • Option 2: DM to The Chocolate Kiss Cakeshop Facebook page - @kisscakeshop

 

How do I pay?

  • Option 1: Bank transfer or deposit via BDO Current Account No. 2210124588
  • Option 2: GCash to (0918) 927-8894
  • Option 3: Pay for your order directly at our office located at Block 1, Lot 13, Republic Avenue, West Fairview, Quezon City. Office hours is Mondays to Saturdays, 9am to 5pm.

 

Can I just talk to someone?

·      Of course! Feel free to call our Cakeshop at 8962-8269 or 8931-6960 (office hours) for further inquiries.

 

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